August 29, 2014
The Civil Service Commission (CSC) announced that it will conduct the Anti-Red Tape Act (ARTA) Report Card Survey (RCS) in various service offices of the following government agencies, namely, Bureau of Internal Revenue, Government Service Insurance System, Home Development Mutual Fund, Land Registration Authority, Land Transportation Office, Philippine Statistics Authority – National Statistics Office, Philippine Health Insurance Corporation, Professional Regulation Commission, and Social Security System.
“High-density, meaning those that receive a large volume of clients, and most complained of agencies are the ones subjected to the RCS,” said CSC Chairman Francisco T. Duque III.
For 2014, the CSC targeted 1,026 service offices to undergo the RCS. CSC completed the survey in 462 service offices as of first semester of the year.
“The ARTA RCS is an evidence-based survey. It is conducted face to face with clients who have just availed of any frontline service of the office being inspected,” said Chairman Duque.
The head of office or agency shall be primarily responsible for the implementation of the Republic Act No. 9485 or the ARTA law.