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Type of Frontline Service Fees Forms Processing Time
(Under normal
circumstances
per transaction)		 Person In-Charge

PUBLIC ASSISTANCE

Counseling/Response to Queries/Assistance on
Civil Service Matters (Walk-in)

• Central Office

• Regional Office

 (None) Customer
Information
Sheet/Clients
Feedback Form		 5 minutes Action Officer/Public
Assistance and
Complaints Desk/Action
Officer/Public Public
Assistance and Liaison
Services Division

PROCESSING OF APPOINTMENTS

- Regional Office (with complete
  documents and verified eligibility)

 (None) KSS Form 33
or Plantilla
Form No. 001
(casual)		 1 hour and
15 minutes		 Staff/Action Officer/
Director